Customer Programs Manager
We are looking for a customer facing passionate, experienced, hands-on natural leader to give our customers the best customer journey with Marvell
Our Application Manager expected to have knowledge and experience of networking drivers programming and HW fundamentals as well as the curiosity and persistence to take on interesting and challenging issues on a daily basis.
This role requires a natural communication skills with Customers, Field teams as Sales and FAEs
Ability to build a plan with customers and to build supporting plan with the engineering teams and to track it.
The candidate needs the ability to learn technologies and explain technical issues to a variety of audiences, including architects, developers and management. Responsibilities:
Articulate technology and product positioning to both business and technical users
Work with sales & marketing teams through preparation and delivery of technical presentations and application notes by matching specific client business requirements with effective technical solutions
Provide constant customer feedback to executive and development teams
Document technical articles or knowledgebase for use by other technical support personnel and/or customers and partners.
Work cross-functionally within the global organization and with external partners.
Develop with Tools team advanced debug tools to create faster and better customer experience.
Be a CPM or/and Lead CPMs (Customer Program Manager)
Lead a team of experts, HW and SW for effective customer management
-
Minimum academic qualification : BSc plus 6 years related experience
-
A solid understanding of network communications technology – Internet, Intranet, VPN, Layer2 and layer3 Ethernet layers
-
Technical engineering or application engineering experience
-
Customers Program management experience
-
Experience in leading a team of application engineers or field application engineers.
-
Fluent English
-
Ability to fly for customer support when needed.
-
Experience with Marvell CPSS drivers – Advantage
